CQMD Commends Completers QMS Training Course and Quality Plan
The recent Productivity Enhancement Training Series (PETS) Series 5 on Quality Customer Service held on May 9, 2024 was highlighted by awarding of certificates of completion to first batch of completers of QMS training methodology course and handing out of completed Quality Plan to heads of Offices/College. Present during the event were Dr. Maria Fay Nenette M. Cariaga, VP for Planning and Research and Supervising Mancom of CQMD, and Prof. Virgilio Tabbu, VP for Student Services and Community Development. VP Gil Tabbu also delivered a special message to the training participants.
The eight offices that have completed the Quality Plan are: 1) Center for Alumni Affairs (CAA), 2) Center for Athletic Development (CAD), 3) Cash Office, 5) Center for Guidance Services (CGCS), 5) Human Resource and Management Office (HRMO), 6)Library Learning Commons (LLC), 7) Occupational Health and Safety Office (OHSO) and 8) Center for Quality Management and Development (CQMD). The Heads of these offices received their respective certificates and were given copy of their Quality Plan binder.
The completers of the QMS training course were Mary Jane de Leon, (LLC);, Bea M. Diaz, (CAA) Jinnie P. Caraig (HRMO), Herminio G. Caraan, Jr. (CAD), Gichelle Hanna C. Roxas, (CGCS) and Bianca Alexis Calleja, (OHSO).
In photo are completers of QMS training course together with Dr. Maria Fay Nenette M. Cariaga, VP for Planning and Research and Supervising ManCom of CQMD and Prof. Virgilio Tabbu, VP for Student Services and Community Development and Dr. Amelia P. Paje, CQMD Director.
Dr. Amelia P. Paje, CQMD Director congratulated the first batch of completers of the Quality Plan and encouraged others who have yet to finish theirs in her welcome remarks. She likewise pointed out that Quality Customer Service should be constantly practiced.
Relatedly, Vice President Virgilio “Gil” Tabbu delivered a special message to the participants of the Quality Customer Service training. According to him, “we, at UMak should continually find ways to satisfy the needs of our customers, that is, the students.”
VP Gil Tabbu during the PETS Series 5 training while emphasizing an important point to the training participants on Quality Customer Service.
For the first time, the PETS Series 5 training reached to 90 participants. PETS Series 6 Institutionalizing Service Quality Standards, the last one is slated to be held on June 6, 2024 while ARTA Compliance Training Series or ACTS with four series are scheduled on August to November 2024.
Engr. Leo Caraig, QMS Head, CQMD while discussing about the need for Quality Customer Service in the workplace.
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